FREE DELIVERY THROUGHOUT HONG KONG

FAQ

FAQ's

WHAT IS YOUR RETURN POLICY ?

In the unlikely event, where your unit is deemed faulty within 30 days we will replace them free of charge or refer you to your nearest approved service center.

If you notice any damage to your goods within 24 hours of receiving delivery please notify us immediately by contacting Customer Support, evidence of damage is required i.e. photographs. 

MY MIXIE STOPPED WHILE I WAS USING IT.

The units are equipped with a safety fuse that prevents overload of the motor. It is possible that this is the reason why the unit stopped or will not turn on. Turn the unit off and let it cool down for 15 minutes. If, at the end of this period, the unit still does not run, repeat the cooling-off procedure. It is very important that the unit is in the “off” position because the motor will turn itself on automatically after the motor has been cooled off.

Can I process boiling hot ingredients with my Mixie?

No, let the liquids or ingredients cool down to room temperature to avoid damage. 

WHY IS THERE IS A BURNING SMELL COMING FROM MY MIXIE ?

Burning smell during the first few usages is normal due to the heating up of the varnish coating on the motor. The smell will stop after few usage cycles. 

 

DOES MY MIXIE HAVE A OVERLOAD PROTECTION SYSTEM ?

Yes. If the unit is overloaded, the motor may automatically switch off. If the motor stops or runs slowly, turn the unit off so the motor can cool down. After a cooling period of at least 10 minutes, it can then be switched back on.

 

To reset the appliance: - Unplug the appliance. - Remove the jar and look under the appliance. - On the bottom of the basic unit you see a red switch (OLP). Press the switch to reset the appliance. - Let the appliance cool for 2-3 minutes. - Reassemble the appliance, plug it back in and switch it on. 

HOW DO I CLEAN MY MIXIE ?

Simply wipe inside and outside with a paper towel or brush out excess grinds. The lid can be washed in warm soapy water. Do not immerse the main body/Motor into water this will cause damage to the product. For further clarity, please refer to the instruction manual. 

 

WHY DOES MY MIXIE MAKE A LOT OF SOUND?

  • This appliance comes with a high-power motor i.e. 750W and noise specification <85db the high sound level is inevitable.
  • To minimize the noise level we recommend using the machine on the loaded jars i.e. don’t check on empty jars.
  • Use mixer grinder according to grinding speeds to meet the low noise level 

WHAT IS THE BEST WAY TO PUREE SOLID INGREDIENTS ?

Feed small portions into the jug gradually rather than adding large quantities at one time. 

 

WHAT ARE THE BLADES AND JARS IN MY MIXIE MADE OF ?

The blades on the hand blender, Mixer and chopper are made of Stainless Steel 

 

WHAT IS THE PULSE FUNCTION USED FOR?

The pulse mode is useful to chop delicate and soft food such as herbs or parsley. This will cut the food rather than mash it and ensure all contents get thoroughly processed, particularly when chopping. The pulse is used to carefully add flour to dough so as not to affect their creaminess and can be used to add whipped cream etc to more solid food.